Aqua Creations Woodland River

Orders sent via pallet delivery can take up to 7 working days to arrive depending on your location and the size of the order. Pallet deliveries are used for larger or heavier items to ensure they arrive safely and securely.

Once your order has been prepared, our warehouse team will contact you directly to arrange a suitable delivery date. Tracking details will be provided upon despatch so you can monitor the progress of your delivery.

Please ensure someone is available to accept the delivery at the agreed time. Deliveries are typically made on a kerbside basis only, so please let us know in advance if there are any access restrictions or special delivery requirements.

We offer free store collection at our Wirral store, with orders ready for collection in as little as 15 minutes, depending on stock availability. If the item is not available at the Wirral store, you can choose to place the order on hold till stock arrives.

Please note that your order will be held for 7 days. Any orders not collected within this period will be automatically cancelled and refunded in full.

We offer a FREE 60-day returns policy. To start your return, simply give us a call on 0151 336 3616 or initiate your return through our returns portal

For our full returns policy click here