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Instore Terms & Conditions

Returns & Refunds

  • We offer 60-day returns on unused, unopened items in their original packaging, with proof of purchase.
  • Items must be returned in a re-sellable condition.
  • Refunds will be made to the original payment method.
  • Return exclusions: Perishable goods, customised items, and gift vouchers are non-refundable, unless faulty.
  • Your statutory rights, including rights under the Consumer Rights Act 2015, are unaffected.

2. Faulty Goods

  • If an item is faulty, not as described, or develops a fault within a reasonable period, please return it with your proof of purchase.
  • We will offer a repair, replacement, or refund in line with your statutory rights.

3. Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of purchase.
  • Gift vouchers cannot be used to purchase other gift vouchers.
  • Gift vouchers are non-refundable and cannot be exchanged for cash.
  • Lost or stolen vouchers cannot be replaced.

4. Pricing & Payment

  • All prices include VAT where applicable.
  • We accept cash, debit/credit cards, and other payment methods displayed in-store.
  • Full payment is required at the time of purchase.

5. Liability

  • We are not responsible for any indirect losses, including loss of profit or data.
  • Nothing in these terms excludes or limits our liability for personal injury caused by our negligence or any other liability that cannot be excluded by law.

6. Governing Law

  • These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

Product Guarantee Terms

Water Gardening

Pond Pumps

TBC.

Pond Filter & UVCs

TBC.

Rubber Pond Liner

TBC.

Aquarium

Glass Aquariums

TBC.

Filters

TBC.

Air Pumps

TBC.