Your new aquarium.
Delivery made clear.
From arranging a delivery date to checking your aquarium on arrival, here’s everything you need to prepare for your pallet delivery.
See how delivery works ↓Let’s arrange a suitable day.
When your order is ready for despatch, we’ll email you with a proposed delivery date.
Deliveries take place between 8am and 6pm. To secure the proposed day, please reply by the deadline stated in your email or call 0151 336 3616, quoting your order number.
Please tell us about any access restrictions before we book your delivery.
From our door to your kerbside.
Three simple steps to receiving your new aquarium.
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Confirm your date
Respond to your delivery email and confirm that the proposed date is suitable. Check your vehicle access and unloading area before your delivery is booked.
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Prepare for arrival
The courier will arrive between 8am and 6pm on your agreed day. Your order will be delivered to the nearest accessible kerbside, so arrange help to move it into your property.
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Check your aquarium
Inspect the pallet and all its contents before signing and before the courier leaves. If anything concerns you, call our team while the driver is still there.
A little preparation goes a long way.
Aquariums arrive on a large delivery vehicle and are unloaded using a hand pallet truck. Please check that your delivery location is suitable.
- Space for a 7.5-tonne vehicle The delivery location must be able to accommodate a large 7.5-tonne vehicle.
- At least 2.8 metres wide Vehicle access must meet the minimum width and remain clear of obstacles.
- A reasonably level route Access and unloading areas need to be reasonably level for the delivery equipment.
- Firm ground beneath the pallet truck Hand pallet trucks cannot operate on soft ground or loose gravel.
Check before you sign.
Please inspect the pallet and all its contents before signing for your order and before the courier leaves.
If you notice damage or are unsure about anything, call 0151 336 3616 while the driver is still present so our team can advise you.
Aquarium delivery FAQs
What time will my aquarium arrive?
Delivery will take place between 8am and 6pm on your agreed delivery day. Please arrange for someone to be available throughout this window to receive and check the order.
How do I confirm my delivery date?
Reply to your delivery date email by the deadline stated, or call 0151 336 3616 with your order number. We need your confirmation to secure the proposed day.
Can I request a different delivery date?
Yes. Please suggest a date after the proposed delivery date and we’ll check availability with our couriers.
Will the courier bring the aquarium inside?
This is a kerbside delivery service. Please arrange suitable help to move the aquarium from the delivery point into your property.
Can the pallet truck travel over gravel or grass?
Hand pallet trucks cannot operate on loose gravel or soft ground, including grass. They require a firm, reasonably level surface. If you’re unsure about your delivery location, contact us before booking.
What should I do if I notice damage?
Check your order before signing and before the courier leaves. If you notice damage or have any concerns, call 0151 336 3616 while the driver is still there so our team can advise you.
Need help with your delivery?
Speak to our team about delivery dates or access. If you’ve already ordered, have your order number ready.
